Then Alap Communication Technical Support is ready to provide you all that you need with the highest level of expertise and quality technical support to ensure problems are solved at the source, through a corrective and preventive action.
It is very important for our clients to establish a stable and reliable connectivity to perform better and keeping that in mind our base stations are connected with redundant links. So that in case of interruption of one other base station can operate independently.
Our support team can provide:
- 24 hours, 7 days a week, 365 days in
year service
- 24 hours monitoring at Network Operating
Center (NOC)
- 24 hours Hot Line Services
- 1 (One) hour response time in Dhaka City
and 8 (Eight) hours in other cities. The
problem will be attended within one hour
in Dhaka City and eight hours in other
cities of reporting and will be solved as
early as possible but not later than 24
hours
- Monthly Status Log report (on request)
- Immediate replacement of faulty
equipment from our ready stock
Just follow the reporting procedure and get our Service Desk Support
- A 24-hour Service Desk facility for Critical Issues is provided
- A notification receiving system for Official Holidays is provided
- Within 3 working hours of notification for critical issues, and 5 hours for all, response is provided
Just choose from a variety of service contracts to Maintain your Equipments. These schemes are designed to minimize down time and optimize performance:
-
Engineers emergency visit
-
Unlimited telephone support on both technical and application topics
-
Inclusive preventive maintenance
-
Software upgrades to the latest revision where appropriate
-
Guaranteed response time
-
Guarantee of parts replacement
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